Refund Policy

• If you are not happy with your purchase, you may return it

within 30 days of the arrival date for a full refund.

Your product must be in unused condition and in its original

packaging.

• To initiate your return, contact our Customer Support Team.

You will be responsible for paying the shipping fee associated

with sending your order back to our headquarters in

Australia. Shipping costs are non-refundable.

• You may want to consider using a trackable shipping service

or purchasing shipping insurance. We cannot guarantee that

we will receive your returned product.

• Once your returned product is received, we will send you an

email to notify you.

• Your refund will then be processed, and a credit will

automatically be applied to your credit card or original

method of payment.

 

 

• All wholesale orders are non-refundable, as specified on the

"Wholesale Pricing Guide".

 

•  If you receive a defective product, we will send you a

replacement for free.

• A video must be sent to the Customer Support Team to

support your claim.

• If your product becomes defective due to a manufacturing

defect, we will send you a free replacement.

 

Wrong Address

• It is the responsibility of the buyer to make sure that they

enter their shipping address correctly.

• Please contact our Customer Support Team within 6 hours of

ordering if you believe you have provided us with an

incorrect shipping address. We do our best to speed up our

processing times, so there is always a small window to correct

an incorrect shipping address.

 

Lost or Stolen Packages

• My Fairy Tree Lights' is not responsible for lost or stolen

packages.

• If your tracking information states that your package was

delivered to your address and you have not received it, please

file a complaint to your respective shipping carrier.

• If you have any further questions on how to do this please

reach out to our Customer Support Team.

Shipping Fees

• The buyer is responsible for paying any shipping fees related

to international orders.

• My Fairy Tree Lights' is not responsible for paying customs,

duties, taxes and currency exchange fees.